The Sales Effectiveness Program emcompasses two modules namely
Module 1: Communication Skills
- Spoken Communication
- Listening Skills
- Non-Verbal Communication
Module 2: Selling Skills
- The 7 Steps of a Sale
- Understanding the Sales Process
- Video Presentation on Sales Training and Motivation
- Importance of Leading and Motivating Sales Team
- Video Presentation – Inspirational Speech
- The biggest mistake salespeople make – Avoiding common sales mistakes
- Preparing for the sales
- Conducting the sales
- The PRICE Objection
- How to Capture a Prospects Attention
- Video Presentation on Customer Service – How important is customers?
- Networking isn’t about getting customers
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Dealing with different kinds of customers
- How to handle irate customers
- How to handle tough/abusive customers
- Top Strategies to Get An Angry Customer to Back Down
- How to ask great questions in selling?
- Mastering the Selling Process