Training Program Outline
- Communication Skills Training
- Effective Time Management
- English Language Training
- Voice and Accent Neutralization
- Cross Cultural Training
- Customer Service Training
- Corporate Etiquette
- Telephone Etiquette
- Email Etiquette
- Business Writing
Training Program Outcome
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Communication Skills Training helps you to
- Understand different methods of communication
- To enable the participants to develop their interpersonal competence that will help them to prepare for the communicative challenges of the workplace.
- Learn how to transfer information clearly and concisely according to the needs of your audience
- Effective Time Management for Planning and Execution
- Voice and Accent Neutralization Training will help you to communicate with your offshore customers using a neutral accent, thus enhancing customer's experience and satisfaction
- Cross Cultural Training helps you to understanding of cross-cultural differences, overcome language, remote working, and cultural barriers.
- Customer Satisfaction: Understanding Customer Service
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Dealing with different kinds of customers
- How to handle irate customers
- How to handle tough/abusive customers
- Top Strategies to Get An Angry Customer to Back Down
- Effective Complaints Handling
- How to attract new customers
- Sealing and Closing the Deal
- Personal Grooming through Corporate, Telephone and Email Etiquette
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Business Writing will help you to
- Expand your range of language when writing business documents
- organise your ideas and conclusions coherently when writing
- Develop a professional written style when writing